ROLE: IT Administrator and Site Reliability Engineer
PERIOD: 2012 -2016
Established foundational IT processes and digitized business operations for a construction-focused engineering firm.
Key Contributions:
Process Automation: Designed and implemented automated reporting systems to track construction data and client transactions.
Operational Efficiency: Digitized 75% of operational records, transitioning from manual record-keeping to an organized digital system.
Client Relationship Management: Enhanced customer satisfaction by introducing ticketing systems for client inquiries, improving resolution times by 30%.
Outcomes:
Increased data accessibility and accuracy by 50%.
Reduced administrative workload by automating repetitive tasks.
